Skip to main content
Answered

Disable pop-up on reply?

  • February 8, 2022
  • 4 replies
  • 187 views

If a user has closed the Messenger pane, I don't want to show it when they receive a reply. I'd like it to show a notification bubble on the launcher and show the pane only when they click on it.

I'm unable to find this option in any of the settings.

Best answer by Jacob Cox

Hey folks! This is currently how the Messenger behaves.

If an admin replies to a customer’s message, the response pops up a bubble. It doesn’t open up the whole Messenger pane. My screenshot below shows what an end user will see when they have their messenger closed and an admin responds to a conversation.

 

View original
Did this topic help you find an answer to your question?

4 replies

Forum|alt.badge.img+5
  • Employee
  • 250 replies
  • February 10, 2022

Hey @hasan k​ 👋

 

This isn't a functionality of the Messenger at the moment but it's a great shout for a feature request over at @Product Wishlist​ 🙌


  • New Participant
  • 1 reply
  • August 4, 2022

@lisa b11​ @daniel m15​ 

 

Has any progress been made on this feature? This is exactly what we want to do in a web app where arbitrarily popping up the intercom messenger isn't OK. We want to subtly notify the user (like with a bubble icon) and let them choose when they want to respond.


  • New Participant
  • 1 reply
  • April 22, 2024

We want to do the same

James F12 wrote:

@lisa b11​ @daniel m15​ 

 

Has any progress been made on this feature? This is exactly what we want to do in a web app where arbitrarily popping up the intercom messenger isn't OK. We want to subtly notify the user (like with a bubble icon) and let them choose when they want to respond.

 


Jacob Cox
Intercom Team
Forum|alt.badge.img+5
  • Sr. Technical Support Engineer
  • 441 replies
  • Answer
  • April 28, 2024

Hey folks! This is currently how the Messenger behaves.

If an admin replies to a customer’s message, the response pops up a bubble. It doesn’t open up the whole Messenger pane. My screenshot below shows what an end user will see when they have their messenger closed and an admin responds to a conversation.

 


Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings