One of our users has sent an screenshot of our site. A smiling magnifying glass shows right where the intercom FAB is located by default. We are trying to figure out if this is an intercom button or some other extension.
The page in question hides with code the intercom FAB. Could this be the cause for this issue? Could the user have started an action in intercom and then navigated to this screen resulting in this button showing up?
It is an Intercom icon. I was able to get it to show by starting a message and then closing the intercom dialog.
It is an Intercom icon. I think This happens when a user is unable to write into a conversation. You'll want to check your Messenger settings.
The magnifying glass icon does appear to be an Intercom element. Based on the user's comment, it shows up after starting a message in Intercom and then closing the dialog. This behavior could be due to the FAB being hidden by code, which can sometimes create residual icons if an action in Intercom was initiated before the FAB was concealed. To resolve this, consider checking if there's a different way to hide the FAB or adjusting when the FAB visibility change is applied.
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