I am looking at integrating our intercom account with Facebook so we can run Messenger ads and our sales agents can respond in real time. I am wondering if there is a way to filter the messages so only the Messenger ad messages are sent to intercom?
Thanks,
Tom
Best answer by mateusz.leszkiewicz
Hi Tom Franklin, It’s Mat from the Support Engineering Team 😀
You can try to assign the conversations that contain some specific keyword from Facebook channel to a specific team.
Look at the example below:
+7Hi Tom Franklin, It’s Mat from the Support Engineering Team 😀
You can try to assign the conversations that contain some specific keyword from Facebook channel to a specific team.
Look at the example below:
Already have an account? Login
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
