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I am looking at integrating our intercom account with Facebook so we can run Messenger ads and our sales agents can respond in real time. I am wondering if there is a way to filter the messages so only the Messenger ad messages are sent to intercom?

Thanks,

Tom

Hi Tom Franklin, It’s Mat from the Support Engineering Team 😀

You can try to assign the conversations that contain some specific keyword from Facebook channel to a specific team.

Look at the example below:
 

 

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