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Hey Everyone, 

So i’ve been having this issue where Intercom isn’t saving users chats if they log in on a different platform - The big issue being that with Kajabi, it’s really have to to get the “logged in user” data from Kajabi. they are very particular with the data they share. 

I did find a post here about some code to install in the Theme.Liquid file, and i’ve tried that but not sure i’ve it correctly. 

I’m wondering if anyone else has any experience solving this issue. 

 

I believe it’s just a matter of pointing intercom to where it can get the correct User ID or email from kajabi, but i’ve gone back and forth with Kajabi and they aren’t super helpful. Any tips or help would be GREATLY appreciated. 

Thank you!

Hi Cory! Ebenezer here from Engineering Support👋.

To track users in Intercom, you’ll need to pass user information through the installation snippet on your site (you may need to contact the Kajabi team for assistance with this) or use a third-party integration, such as Google Tag Manager or the Intercom integration built by Segment. That would really be the only way to get the user data Kajabi has over to you.

Hope this helps

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