How are you supposed to use multiple Help Centers?

  • 1 November 2023
  • 1 reply

Intercom gives me the ability to create multiple Help Centers.  

However in the Messenger settings I can only specify one Help Center, with no way to apply any sort of audience rule on which one gets used? 

What am I missing?  Is there a programmatic way to specify which Help Center a User is directed to?




Best answer by Racheal 7 November 2023, 03:36

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Hey @Josh Blackwell Racheal from the support engineer team here👋 


Have you already had a chance to check out our Article on setting up multiple Help Centers? To target different users you will want to attach the Help Center to a Messenger Brand. A Messenger Brand can be targeted to (auto-launched from) a known URL and each Messenger Brand may be associated with a dedicated Help Center you create in your workspace.

  • Each Messenger brand style mapped can be mapped to a unique Help Center.

  • Many Messenger brand styles can be mapped to a common Help Center.

  • Messenger brand styles and multiple Help Centers are supported on Mobile SDKs.

When you add a new brand, you can choose which Help Center you want this brand to use in the Messenger.