Intercom gives me the ability to create multiple Help Centers.
However in the Messenger settings I can only specify one Help Center, with no way to apply any sort of audience rule on which one gets used?
What am I missing? Is there a programmatic way to specify which Help Center a User is directed to?
Best answer by Racheal
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+5
Hey
Have you already had a chance to check out our Article on setting up multiple Help Centers? To target different users you will want to attach the Help Center to a Messenger Brand. A Messenger Brand can be targeted to (auto-launched from) a known URL and each Messenger Brand may be associated with a dedicated Help Center you create in your workspace.
Each Messenger brand style mapped can be mapped to a unique Help Center.
Many Messenger brand styles can be mapped to a common Help Center.
Messenger brand styles and multiple Help Centers are supported on Mobile SDKs.
When you add a new brand, you can choose which Help Center you want this brand to use in the Messenger.
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