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How do I change one of our organisations team mates names?

 

We have a team member set up but they did not use their full name... how do I change their name?

Hello @matt a11​, Your teammate needs to change the name by clicking Name -> Edit.

namechnage1

namechnage2

 

I'm suggesting you create on-boarding documentation for the agents, you can put there all necessary set-up flow for new hires.

You can include there - How correctly config Notifications, Fill Intercom profile fully, Set Two factor authorization and etc. 

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