How do I recover an archived conversation?
Best answer by Beth
Hi @user424 👋
It's not possible to restore an archived user/lead from within the UI, but there are a few other ways to do this:
1: If they return to your site/login again.
2: By adding them back manually with a CSV import.
3: Our team can manually restore a user for you.
Once restored, their Intercom profile will be added back to Intercom with all their data and conversations.
Let us know if that helps!
- Employee
- Answer
Hi @user424 👋
It's not possible to restore an archived user/lead from within the UI, but there are a few other ways to do this:
1: If they return to your site/login again.
2: By adding them back manually with a CSV import.
3: Our team can manually restore a user for you.
Once restored, their Intercom profile will be added back to Intercom with all their data and conversations.
Let us know if that helps!
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