Hi @user424​ 👋

It's not possible to restore an archived user/lead from within the UI, but there are a few other ways to do this:

1: If they return to your site/login again.

2: By adding them back manually with a CSV import.

3: Our team can manually restore a user for you.

Once restored, their Intercom profile will be added back to Intercom with all their data and conversations.

Let us know if that helps!

Thank you, I do need a conversation restored, can you assist me with this?

Hey! You'll just need to contact our Support team through the Messenger and we'd be happy to help!