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How to avoid capturing specific pieces of user data

  • 12 November 2024
  • 3 replies
  • 43 views

Hi, 

 

We have intercom messaging via our web app (react application with intercom/messenger-js-sdk). We’d like to log in our user so we can retain conversations with them, but we don’t want to track their location or page views, is there a way to stop collecting this information? 

 

Thanks!

Best answer by Emilygav

Hey there ​@Jules Carney, Emily here from Support Engineering 👋🏼

It is not currently available for customers to disable themselves, but these can indeed be disabled upon request by our team! And I can see you already opened up a conversation with Kyle who enabled these feature flags in your workspace for you 😁

Glad to see you got help from Kyle there on that one! 💪🏼

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Emilygav
Intercom Team
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  • Intercom Team
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  • November 21, 2024

Hey there ​@Jules Carney, Emily here from Support Engineering 👋🏼

It is not currently available for customers to disable themselves, but these can indeed be disabled upon request by our team! And I can see you already opened up a conversation with Kyle who enabled these feature flags in your workspace for you 😁

Glad to see you got help from Kyle there on that one! 💪🏼


  • Author
  • New Participant
  • 1 reply
  • November 26, 2024

Many thanks Emily, this did resolve the issue for us!


Emilygav
Intercom Team
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  • Intercom Team
  • 75 replies
  • November 27, 2024

Glad to hear ​@Jules Carney 😁


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