How to avoid capturing specific pieces of user data

Question

Hi,  We have intercom messaging via our web app (react application with intercom/messenger-js-sdk). We’d like to log in our user so we can retain conversations with them, but we don’t want to track their location or page views, is there a way to stop collecting this information?  Thanks!

Emilygav · Accepted Answer

Hey there ​@Jules Carney, Emily here from Support Engineering 👋🏼It is not currently available for customers to disable themselves, but thesecan indeed be disabledupon request by our team!And I can see you already opened up a conversation with Kyle who enabled thesefeature flags in your workspace for you 😁Glad to see you got help from Kyle there on that one! 💪🏼

Jules Carney · Answer

Many thanks Emily, this did resolve the issue for us!

Join the Intercom Community 🎉

Intercom Customers and Employees

Login to the community

Intercom Customers and Employees

Scanning file for viruses.

This file cannot be downloaded