I would like to know who can close a conversation without telling the customer that the conversation was close?
I don't want any alert - not by email/chat.
Thank you
Answered
How to close the conversation without alerting the customer?
Best answer by Magnus
Hey @adi m , Magnus from Intercom here!
Intercom doesn't send any notifications to end-users when a conversation is closed, unless you send a message when closing.
We do send a notification if you're using the Customer Satisfaction Task Bot, which is sent after a conversation is closed. You can read more about this Task Bot here 👈
Do note that even with this Task Bot turned on, the bot will not always request a rating. You can see which criteria need to be met for the Bot to be sent in this part of the same article. I hope this helps!
- Employee
- Answer
Hey @adi m , Magnus from Intercom here!
Intercom doesn't send any notifications to end-users when a conversation is closed, unless you send a message when closing.
We do send a notification if you're using the Customer Satisfaction Task Bot, which is sent after a conversation is closed. You can read more about this Task Bot here 👈
Do note that even with this Task Bot turned on, the bot will not always request a rating. You can see which criteria need to be met for the Bot to be sent in this part of the same article. I hope this helps!
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