Currently, in our android app is configured such that whenever a user clicks on the Intercom button, it initiates a new conversation.
This setup, although functional, is not ideal for our users who often return to continue previous discussions.
How can we modify this so that clicking the Intercom button opens the most recent conversation with that user instead of starting a new one every time.
Even though this doesn’t change the behavior for opening a new conversation, I think you’ll see this will help with your goal.
You can learn more about this here - Prevent replies after you close a conversation
Hope this helps!
Hi
It sounds like your team has your Android app set up to open the Messenger to a new message. You can control what space is shown on button click via the intercomSpaces method. You can have it open to your Messenger’s home, help center, messages, or tickets space!
Already have an account? Login
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
