How to remove the messenger launcher on mobile?

Question

The launcher covers necessary functionality on Mobile.How can I disable it from showing only on Mobile? Using properties and segmentation will not work for us as our users using both mobile and desktop. I want them to see the launcher on the desktop but remove it from mobile.Thank you!

Oseas · Accepted Answer

Hey @orni​! Oséas here from the Customer Support Specialist team &#128373;️You can set up a custom launcher for this, so users will only launch the Messenger when they need it, such as by clicking on a "Talk to us" button. Here's our documentation on how you can achieve this:iOS: https://developers.intercom.com/installing-intercom/docs/using#create-a-custom-launcher/li>Android: https://developers.intercom.com/installing-intercom/docs/using-intercom-android#create-a-custom-launcher/li>

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