I can't connect to the Intercom Support team. 
Is there any way to reach them to get this sorted? We are losing our customers….

Many thanks.

Hey @Edward @Auri 

We're currently experiencing issues on background processes in Intercom.

This is affecting different features and functions such as Help Desk with conversations not being assigned and Fin.
Our engineers are currently investigating, and we'll continue to update our status page.

https://www.intercomstatus.com/us-hosting

Just a quick update on this one, our team have implemented a fix, and you should begin to see some improvements. More details on our status page here.