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Answered

Intercom Down and Downtime

  • November 5, 2024
  • 3 replies
  • 69 views

  • New Participant
  • 2 replies

May we know if Intercom is down and what is the expected downtime.

Best answer by aykut.aydin

Just a quick update on this one, our team have implemented a fix, and you should begin to see some improvements. More details on our status page here.

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3 replies

  • New Participant
  • 2 replies
  • November 5, 2024

I can't connect to the Intercom Support team. 
Is there any way to reach them to get this sorted? We are losing our customers….

Many thanks.


aykut.aydin
Employee
Forum|alt.badge.img+4
  • Customer Support Engineer
  • 104 replies
  • November 5, 2024

Hey @Edward @Auri 

 

We're currently experiencing issues on background processes in Intercom.

This is affecting different features and functions such as Help Desk with conversations not being assigned and Fin.
Our engineers are currently investigating, and we'll continue to update our status page.

https://www.intercomstatus.com/us-hosting


aykut.aydin
Employee
Forum|alt.badge.img+4
  • Customer Support Engineer
  • 104 replies
  • Answer
  • November 5, 2024

Just a quick update on this one, our team have implemented a fix, and you should begin to see some improvements. More details on our status page here.


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