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Issues with the Intercom Messenger in Vietnam

P

Hi, I cannot connect to my admin account in Vietnam. My company is based in France. 

I have made a research and understand that I need to change the Javascript code into api_base: 'https://[your app ID].intercom-messenger.com' 

Could you please confirm to me if this is still working as a workaround? If yes, can you show me how to change the Javascript code with screenshots, it would be much easier from my side? Because after doing this, I still cannot load Intercom.

If this solution is not working anymore, would it be possible to have another solution on this please? Thank you for your help!

Kind regards,

Phuong

Best answer by aykut.aydin

Hey @Phuong HUYNH 


Thank you so much for sharing all the details above.

 

As far as I see, this method is still working. If this doesn’t work for your installation, our team will need some particular information from you regarding your workspace, so I have escalated this with the Support Engineering team as a conversation. You will receive an email from them as soon as possible.

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    aykut.aydin
    Employee
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    • aykut.aydinEmployee
    • Customer Support Engineer
    • 104 replies
    • Answer
    • February 15, 2024

    Hey @Phuong HUYNH 


    Thank you so much for sharing all the details above.

     

    As far as I see, this method is still working. If this doesn’t work for your installation, our team will need some particular information from you regarding your workspace, so I have escalated this with the Support Engineering team as a conversation. You will receive an email from them as soon as possible.

    Ayk | Support Engineer at Intercom
    M
    • Martin Bruqi
    • New Participant
    • 1 reply
    • February 5, 2025

    Hi! We are having a similar issue, not a timeout but the widget connection is flat out refused and the widget does not load unless I use a VPN. I tried the  api_base: 'https://[your app ID].intercom-messenger.com' method but did not work for me as the widget still tries to connect to widget.intercom.io.


    Even when using VPN I’m getting a websocket blocked issues

    Reply


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