Notifications on the iOS application do not work when minimizing the chat window with the button

Question

If you close the chat window by swiping down, notification IntercomUnreadConversationCountDidChange arrive just fine, as does the window with a new message. If you minimize the chat window by clicking on the button, the notification does not work, as does the window with a new message.

Cam G. · Accepted Answer

Hi @Hola Spain-- Cam from the Intercom Support team here😁Looks like you’ve reach out to us in Messenger and are discussing this issue with one of my expert teammates, Mark 👍 I’ll let you focus on continuing the discussion on this issue with him andwill circle back here with an update on the issue for the community at a later date.

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