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If you close the chat window by swiping down, notification IntercomUnreadConversationCountDidChange arrive just fine, as does the window with a new message. If you minimize the chat window by clicking on the button, the notification does not work, as does the window with a new message.

Hi @Hola Spain -- Cam from the Intercom Support team here 😁

Looks like you’ve reach out to us in Messenger and are discussing this issue with one of my expert teammates, Mark 👍 I’ll let you focus on continuing the discussion on this issue with him and will circle back here with an update on the issue for the community at a later date. 

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