Open messenger directly to a Collection of articles?

Question

Hi there, I'm hoping to find a way in my web app to insert a link that could open the Messenger directly to a specific Collection of help articles. We're hoping to draw attention to a category of resources without forcing the user to open a new tab. Does anyone know if this is possible? Thanks!

Racheal · Accepted Answer

Hey @erica m​Racheal from the Support Engineer team here &#128075; There currently isn't a way to link to a Collection within the Messenger, you can link to a collection using just the URL:https://intercom.help/workspace_name/en/collections/1234567-example-collection/p>But as you noticed, this will open a new tab.I'll go ahead and mark this as a Feature Request for the team to consider implementing down the road, though! I can see how it could be handy to link to entire Collections there. Thanks for bringing that to our attention!

Dhruvesh Panchal · Answer

Hey @RachealIs this (open the Messenger directly to a specific Collection of help articles) feature changes available on production?

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