Opening articles in messenger doesn't work

  • 17 November 2023
  • 1 reply


I’ve got a problem with opening articles in the messenger. You can test this problem on this website:

  1. Click on an article in the list under “search for help”
  2. The article opens, click on the back icon
  3. Click on another article in the list under “search for help”
  4. The article doesn’t open, the messenger is blank and doesn’t respond

I’ve also got the same problem with opening articles with window.Intercom(“showArticle”, 12345), sometimes the messenger doesn’t open the article and is blank and doesn’t respond. I think this might be the same problem.

Step 1:

Step 2:

Step 3:

Step 4:



Best answer by Racheal 21 November 2023, 01:37

View original

1 reply

Userlevel 4

 Hey @User1639 Racheal from the support engineer team here👋 


After doing some more digging on my end, I see that this is a bug that our engineers have been notified of and are currently looking into. I’m going to forward this conversation into the support team so they can get you added to the issue, that way we can keep you posted on any updates.