Phone transfer during call to external #

Question

I didn’t see a section for phone so posting here. We have a need to transfer a call to another phone number for another business unit.  Use case: call comes in	call answered	realize it is for other business unit who do not use Intercom	need to transfer to that phone numberWe don’t see a way to do this.I can transfer a call in a workflow, before it gets to the agent.Anyone solved this?Zendesk supports this.

Ebenezer.Laleye · Accepted Answer

Hi @Alex Diacre Upstart! Ebenezer here from Engineering Support👋.It is not possibletotransferaphonecalltoanexternalprovider using our IntercomCalling. Thank you for providing a detailed use case here though. I can submit this as a feature request to the R&D team for you?Let me know if you have any follow up questions or if you have any additional feedback you'd like me to pass along.

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