Posts appear to be burried under messages, not automatically popping up

  • 18 September 2023
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When I post something it used to show up automatically to the users. Now i see that it is getting queued up as messages and the user need to go to the message queue and click on that new message for the post to show up on the portal. 

Is this something changed in intercom, that changed its behavior? our portal users do not click on messages that often and am afraid they will miss the posts we publish for them. Did someone else see this behavior?


Best answer by Larissa Alberti 19 September 2023, 11:08

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Hey @raj 👋

Thanks for reaching out! Larissa here from Intercom Support.

We would need to investigate this further in order to confirm what could be causing the issue as it doesn’t seem to be an expected behaviour.

I can see you have already contacted our Support team so we should be in touch with you soon to investigate this and provide further assistance.

In the meantime, I wish you a lovely day!