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Prevent workflow message from sending multiple times

  • July 19, 2024
  • 1 reply
  • 59 views

I’ve set up a workflow to send an automated message to users when they use keywords related to pricing. I only want the message to send one time in the conversation. If the user responds then the price message is sent again. How can I change this?

Best answer by bernice

Hey @Liam McGrady 👋 To ensure that your automated message regarding pricing is sent only once per conversation, you need to adjust the rules in your workflow. Specifically, you should modify the conditions so that the message is triggered only when the conversation rating has not been requested. This can be done by changing an "OR" condition to an "AND" condition in the rules for your automation. By doing this, the workflow will check if a pricing message has already been sent in the conversation, and if so, it will not send another one.

 

You'll find more on this in this article from our Help Center ⬇️

Configure Workflow trigger settings

 

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bernice
Intercom Team
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  • July 29, 2024

Hey @Liam McGrady 👋 To ensure that your automated message regarding pricing is sent only once per conversation, you need to adjust the rules in your workflow. Specifically, you should modify the conditions so that the message is triggered only when the conversation rating has not been requested. This can be done by changing an "OR" condition to an "AND" condition in the rules for your automation. By doing this, the workflow will check if a pricing message has already been sent in the conversation, and if so, it will not send another one.

 

You'll find more on this in this article from our Help Center ⬇️

Configure Workflow trigger settings

 


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