Hey @Liam McGrady  To ensure that your automated message regarding pricing is sent only once per conversation, you need to adjust the rules in your workflow. Specifically, you should modify the conditions so that the message is triggered only when the conversation rating has not been requested. This can be done by changing an "OR" condition to an "AND" condition in the rules for your automation. By doing this, the workflow will check if a pricing message has already been sent in the conversation, and if so, it will not send another one.

You'll find more on this in this article from our Help Center

Configure Workflow trigger settings