Dear Community,
I would like to inquire if it's possible to adjust our system settings to allow clients to reopen a closed conversation within a six-hour window. Currently, the system permits reopening only with day-long intervals, which is too prolonged for our needs. Post the six-hour period, clients should be required to initiate a new conversation to address distinct issues, ensuring each matter is appropriately tracked.
Thank you for your assistance!
Best regards,
Yuval.
Best answer by Ebenezer.Laleye
Hi
This isn’t currently possible to do, I can submit this to the R&D team as a feature request and see if this is something they can implement.
Hi
This isn’t currently possible to do, I can submit this to the R&D team as a feature request and see if this is something they can implement.
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