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Answered

Reopen closed tickets limitations

  • April 14, 2024
  • 1 reply
  • 88 views

Dear Community,

I would like to inquire if it's possible to adjust our system settings to allow clients to reopen a closed conversation within a six-hour window. Currently, the system permits reopening only with day-long intervals, which is too prolonged for our needs. Post the six-hour period, clients should be required to initiate a new conversation to address distinct issues, ensuring each matter is appropriately tracked.

Thank you for your assistance!

Best regards,
Yuval.

Best answer by Ebenezer.Laleye

Hi @Yuval Biton ! Ebenezer here from Engineering Support👋.

This isn’t currently possible to do, I can submit this to the R&D team as a feature request and see if this is something they can implement.

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Hi @Yuval Biton ! Ebenezer here from Engineering Support👋.

This isn’t currently possible to do, I can submit this to the R&D team as a feature request and see if this is something they can implement.


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