I am using the “Article search” app in my Messenger (on web) and I am not seeing the expected suggested article behaviour described as “Suggested articles will respect your article's targeting criteria”.

I have the Intercom Messenger active on 2 domains, “a.example.com” and “b.example.com”. The articles relevant to each domain are organised into collections. I have created an audience for each domain, targeting “Leads, Users and Visitors” with a “Current Page URL” of “contains {domain}”. For example, for “a.example.com” I have an audience configured to “Current Page URL contains a.example.com”. Within each article, under “Fin”, I have selected “Audience” and then chosen the appropriate audience (either a.example.com or b.example.com).

The expected result is that when I visit “a.example.com” and open the Intercom Messenger, the suggested articles will be the articles which are assigned to the “a.example.com” audience. Likewise, when I visit “b.example.com” and open the Intercom Messenger, I expect to see the suggested articles for the “b.example.com” audience.

Unfortunately, this doesn’t appear to have had any impact: when opening the Messenger on both domains I see the same set of articles, which is a mix of articles from both audiences, suggesting the audience targeting is not working for the suggested articles. I have tried in incognito windows when logged in and logged out to rule out any browser / caching issues.

Are there any additional settings I need to use, or have I misunderstood how audience targeting works?

Thanks,