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Unable to launch Intercom on Firefox 122.0.1 (64-bit)

  • 13 February 2024
  • 2 replies
  • 31 views

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Anyone experiencing this?

 

I’m able to replicate internally after a customer brought this up. Possibly related to the last updated as they have no issues on Chrome.

Verified the following:

  • No browser extensions or plugins are being used
  • No plugins (other than the standard present)
  • Cleared cache/cookies
  • Tried in Private browsing mode
  • No errors in the browser console or network tab (ctrl + shift + i)

Any info would be appreciated.

 

Thanks!

Michael

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Best answer by bernice 19 February 2024, 16:04

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This might be related to the upgrade path? If I install Firefox 122.0.1 from scratch, Intercom works without issue 🤔

Userlevel 3
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Hey @Michael Nortei 👋 Thanks for following up here with additional details of this issue you’ve noticed on Firefox - Given the nature of this query and that we’ll likely need some further details here, I’m going to pass this over to the support team to take further action on this issue for you 🦊

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