Why cant my customers open multiple conversations? They only see the option to see all conversations?
Page 1 / 1
Hey @samy j Racheal from the support engineer team here 👋
Does your team have the prevent duplicates setting enabled?
With this setting on users will only be able to have one open conversation at a time. You can find and toggle this off in your Messenger Settings under control your inbound volume.
Reply
Join the Intercom Community 🎉
Already have an account? Login
Login to the community
No account yet? Create an account
Intercom Customers and Employees
Log in with SSOor
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.