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We currently have 4 users on using different browsers - predominately Chrome and Microsoft Edge. All Notification preferences are set, however, are beep alert is very sporadic - some days works all day for new chats and then silence.... have looked for a multitude of options - incl.updating/refreshing the browser - anyone have this issue and now of a fix?

Hello @user333​ ,

 

Make sure you unchecked Browser notification for"Unassigned" and "Assigned to any of your teams".

Notifications

This setting can be found Profile -> Your account -> Notification

Thanks Roy, will try that now 🙂 fingers crossed

 

Let me know if this works = )

 

 

No joy unfortunately. seems to be so sporadic - sometimes we get the beeps other times we dont. Pop ups are working well for me but not the other 3 users. We are all working from home due to Covid at the moment - they remote in but Im on VPN. The only thing I can think of its something from our side is disrupting the beeps :(

No worries @user333​ , Can you ask your 3 employees to take a screenshot of this page and post it here?

4kelly

BTW: How your set-up going? Already explore all the cool features in Intercom?

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