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Issue in Latest Andorid SDK for Workflows, Workflows not updating in Messenger

  • November 1, 2024
  • 1 reply
  • 38 views

  • New Participant
  • 2 replies

Starting Android intercom SDK 15.10.2 and even in Latest 15.10.3 and 15.11.0, In Andorid messenger if a Workflow has been already triggered, it always remain there, No other Workflows get triggered afterwards.

Eg. If Workflow-1 is trigger, then Workflow-2 is never triggered, even for the Rules of Workflow-2, We always see Workflow-1.

This was fine until 15.10.1.  Kindly resolve this ASAP.

Pinned reply

November 21, 2024

Hey there ​@Cura! Emily here from Support Engineering 👋🏼

Hmm, that doesn’t seem right.

It seems that the issue you're encountering might be related to channel-specific settings or misconfiguration. Ensure that the workflow is correctly configured to fire on the right Page URLs or within the correct applications on iOS & Android devices. Misconfiguration in these settings may prevent the workflow from triggering.

Additionally, workflows are designed to trigger based on specific rules and channels, such as Web, iOS, and Android, and you need to choose where to show the workflow from these channels.

If you have ensured that the workflows are configured correctly and the issue persists, it may be worth opening a conversation with our support team for further investigation. It’s helpful to send the team the workflow and conversations you noticed the behaviour on URL’s.

Hope this helps! 💪🏼

1 reply

Emilygav
Intercom Team
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  • Intercom Team
  • 75 replies
  • November 21, 2024
Pinned reply

Hey there ​@Cura! Emily here from Support Engineering 👋🏼

Hmm, that doesn’t seem right.

It seems that the issue you're encountering might be related to channel-specific settings or misconfiguration. Ensure that the workflow is correctly configured to fire on the right Page URLs or within the correct applications on iOS & Android devices. Misconfiguration in these settings may prevent the workflow from triggering.

Additionally, workflows are designed to trigger based on specific rules and channels, such as Web, iOS, and Android, and you need to choose where to show the workflow from these channels.

If you have ensured that the workflows are configured correctly and the issue persists, it may be worth opening a conversation with our support team for further investigation. It’s helpful to send the team the workflow and conversations you noticed the behaviour on URL’s.

Hope this helps! 💪🏼


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