We use the Intercom Client within our app for customer support. I’ve found some strange behaviour which may be a bug. The symptom is that pressing X to close the Intercom client appears to close the entire app under certain circumstances.
To recreate:
Open Intercom client from within our app.
Navigate to an item such as a FAQ item which launches a page separately in the phone browser (Chrome in this case)
Use the app drawer to switch back to the Intercom Client
Press X to close Intercom Client
The client closes and the phone Home Screen is shown
It appears that the app is closed as well but if you were to go back to the browser and press back, our app appears there as if the Intercom Client has been disassociated from the eApp → Client → Browser] stack.
If I do not use the app drawer and just press Back from the browser, it all behaves as expected.
Seen in Android SDK 15.0.0 and 15.5.0
Was wondering if this a known bug or is there anything we can do with our integration to avoid this?
Eden from the support engineer team here.