Hello Intercom team,
I’m reaching out regarding an issue where videos uploaded to chat lose their audio during processing. The preview of the video shows sound, but once uploaded, the audio is missing. The issue occurs consistently, regardless of the video source (recorded directly or uploaded from the gallery).
Could you please help us investigate if this is a known issue or if there’s something we’re missing? Any guidance or steps to resolve this would be greatly appreciated.
Thank you in advance for your support!
