How can I launch a custom bot from a button within a mobile app?

Question

We have a product section with our mobile app settings page and I would like the result of pressing each option to launch a unique custom bot for each product. When creating a bot from a button it will only allow me to select a website section and by the looks of it, I can only start a chat from a button press, not a custom bot. Can anyone help?

Milan · Accepted Answer

@callum w​@lisa b11​That depends how the app is made actually - some apps are just mobile optimized pages opening in a striped down browser that is hardcoded to open only your page without URL bar. In that case, it should work. Other then that, I suggest your devs implement Intercom event that will be triggered each time a user clicks on the button, and then you can set Bot to open up on that event. Like you would for event-based messaging.

Lisa B11 · Answer

Hey @callum w​&#128075; At the moment, you can only use Custom Bots from buttons on desktop and mobile sites. They don’t currently work in mobile apps. It's a great shout for our @Product Wishlist​&#128588;

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