Hey. It seemsĀ Intercom.presentContent(IntercomContent.helpCenterCollectionsWithIds(ids)) is still broken in this SDK.Ā
At least for react native. It works fine on Android.
Hi ā@Ronald KasendwaĀ
Have you reported this issue to our Customer Support team already?
Iāll chase up on it with our Messenger team and get them to investigate it.
Thanks
Hi ā@Ronald KasendwaĀ
Have you reported this issue to our Customer Support team already?
Iāll chase up on it with our Messenger team and get them to investigate it.
Thanks
No. I had not. I thought dev matters wouldnāt be handled by them. Iāll do report it right away
> Added the ability to upload files to a conversation.
Iāve seen this in the wild _not_ working. It shows temporarily in the composer, but with a failure indicator next to it, then the photo disappears. Never shows up in the conversation. Is the team aware of any issues with this ā@Brian B11Ā ?
Apparently when Intercom turned off gifs for our workspace, they did not communicate that it would turn off all other image types. We had to go back into the security settings to fix it.
Hey Joshua,
Thank you for bringing this to our attention. Weāre aware of some issues users have faced when uploading files from iCloud that weāre working on.We also appreciate your feedback on the confusion around security settings affecting file uploads. Weāll review this internally to see where we can make things clearerāsounds like we can do better here. Apologies for the confusion.It sounds like youāve resolved your issue, but if youāre continuing to run into this, please open a support ticket. Weād be happy to investigate further.
Hey. It seemsĀ Intercom.presentContent(IntercomContent.helpCenterCollectionsWithIds(ids)) is still broken in this SDK.Ā
At least for react native. It works fine on Android.
Hey ā@Ronald KasendwaĀ , were there any updates on this?Ā
Hey ā@Ronald KasendwaĀ
The issue should now be resolved! š
You can test it by calling:
Intercom.presentContent(IntercomContent.helpCenterCollectionsWithIds(ids))
in our example app.
Instructions for setting up and using the example app are available here:
https://github.com/intercom/intercom-react-native/tree/main/example
Let us know if you run into any issues!