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Question

Issue with Language Override Not Updating in Intercom SDK

  • March 10, 2025
  • 1 reply
  • 8 views

Hello,

I am experiencing an issue with the Intercom SDK on Android. When I initialize Intercom at app startup, I set the current language using:

UserAttributes.Builder().withLanguageOverride(currentLanguage)

After changing the system language and reinitializing Intercom with the updated language, most of the content updates correctly. However, the "Send us a message" text remains in the original language.

It seems that this specific text does not update after reinitialization. Is there a way to ensure that all content, including this text, is fully updated after a language change?

Thank you for your help.

 

1 reply

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Hi ​@olegmikhailov ! Ebenezer here from Engineering Support👋.

To my understanding, this is separate from the UI and it's based on their device/browser settings. So if someone's browser is set to "Traditional Chinese", the UI will display in English due to the override but not the actual Messenger chat language?

Hope this makes sense.


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