Mobile carousel - how to show it again to a user who has completed the carousel journey

Question

I have set live a mobile carousel as an education screen for a section of my app.  When a user clicks on the screen, they are shown an overview of the screen and what they need to do to make the most of it (its a finance app so this includes linking an account) Currently the carousel plays when a user first clicks to the screen but when they have 'completed' the carousel it doesnt show again (even if they still match the rules).  I want to show this carousel to all users who haven't completed the goal (link an account) regardless of whether they have completed it before.  Any tips?

Roy · Accepted Answer

Hi @paddy​, This is actually a workaround, continuously remind users link account - via Product carousels.

Roy · Answer

Hello @paddy​,Currently, mobile carousels will send only each matching user at once.I'm suggesting use Intercom Series to continuously send users a mobile carousel until they reach the goal.(You can also tag users, who reach the goal or set-up exit rules).Hope this helps.

Join the Intercom Community 🎉

Intercom Customers and Employees

Login to the community

Intercom Customers and Employees

Scanning file for viruses.

This file cannot be downloaded