We are unable to view unread messages on the intercom mobile SDK, and the loading spinner just keeps spinning. We have implemented the Intercom mobile SDK, version 7.6.1, but we are still unable to view the unread messages. This works perfectly fine in our Test workspace, and the issue is limited to the main/production workspace. Once I go in and manually read messages on the web interface, they then appear on the mobile SDK.

Hey @daniel d11Racheal from the support engineer team here👋I see you're working with my teammate on this already! We'll be sure to update the post when we solve whats going on here.

Unread messages are not shown in our production environment

Unread messages are not shown in our production environment | Community

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