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Outbound

Send perfect messages and targeted campaigns with Intercom's outbound features. Includes: messages & series, surveys, product tours.

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1064 Topics
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Jiayan YuNew Participant
asked in Outbound
How to avoid conflict between in-app banners

Hi all, I am creating a series with multiple banners to engage users with features they haven’t used yet. I tried testing these banners, but have found that multiple banners will trigger on top of each other at the same time if the user fulfills the criteria for multiple entry rules. I tried splitting 2 of the banners into individual series, spacing them out by time on URL, and adding a last contacted filter on one of the banners -- but that did not seem to work.  Does the last contacted criteria not include users who have engaged with an in-app banner? I thought of adding tags to exclude folks who have received 1 banner from receiving another, but the ideal behavior here is actually that the user should be able to receive multiple banners if they haven’t used the related features, just not all at the same time. Any tips on how I can avoid conflict between in-app messages would be appreciated! 

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Aliyah LoftonNew Participant
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Micah SpielerNew Participant
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Mario BunticNew Participant
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Bianca.bondNew Participant
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Lacey SpenceNew Participant
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AIT LHADJ LAURENTNew Participant
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MusNew Participant
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Erin DohertyNew Participant
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Kurt StuartNew Participant
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kota nakamuraNew Participant
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User1558New Participant
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How to restrict the survey to a single page on the site instead of having the survey "follow the user"

We have 2 surveys:one is fired via the JavaScript code `Intercom('startSurvey', 123456789);`... this is a stand-alone page where we inserted the code from intercom in the `<head>`other is an SPA where we use the `react-use-intercom` package and trigger `boot()` on a specific page using the `useIntercom` hook Our survey show on these pages as expected... BUT, if the user doesn't fill the survey there and goes to some other pages, the survey "follows the user" (i.e. the user continues to see the survey)... these other pages all have intercom code in the header for some other functionality like posts, banners etc. Can we restrict the survey to be triggered only on the page that is defined inside the survey setting? we use the following settings to configure a URL inside intercom:Trigger your survey automatically with rules > Current page URL contains "OUR_URL"

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Seth NNew Participant
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MaxDatingProNew Participant
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Jiayan YuNew Participant
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Steve ErvinNew Participant
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User1313New Participant
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User407Connector
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Arvind SubramanianNew Participant
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albertngNew Participant
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Carlos CoralNew Participant
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User1140Active User
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Rafael SalgueroNew Participant
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Bug: VoiceOver looses focus on Safari

On Safari there is a bug related to VoiceOver and focus interaction, this can be replicated on official pages. Is there a way workaround for this? Thanks!How to replicate:Open app.intercom.com or community.intercom.com on Safari Enable VoiceOver Tab until to select the app launcher Open it using VoiceOver keyboard commands VoiceOver focus incorrectly stays on the original page, while the keyboard focus goes to the messenger app The user can navigate the app using tab but VoiceOver focus stays fixed on the main page, VoiceOver doesn’t read aloud any app elements when this happensIn this screenshot you can see that VoiceOver focus (black rectangle) stays on the main page while the keyboard focus (blue rectangle) is inside the messenger app 

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Eden
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ErynnNew Participant
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Sulamita IvanovActive User
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