Outbound

Hello, I need to send a correction email to 1k users that got the wrong email. I know that I can import a CSV but that's not ideal as those users might enter in some of the onbording live emails. Is there a way of tagging a list of users other than importing them as new users? Thanks!

I'd like to make sure that the users see this banner only once 15 days after they SIGNED UP and every 3 months after that. Did someone use this before? What does your rule look like?

Hello, I'd like to send an email to 991 users and 661 of those are already registered in our Intercom. The missing 330 seems to have declined the cookies hence don't appear on our system but we have their email addresses. If I import those 991 users to Intercom, 661 will replicate. So is there a way to avoid this and reach those 991 only once? Thanks a lot in advance!

We have banners on some well-trafficked pages, but they only show once in a while. We suspect it is a CORS issue (Cross-Origin). While our main widget js is served from our domain, we suspect the banners are called from an off-domain script. Is this correct or should we be looking for some other bug? How can we best test for this?

Hey there, I am making some product tours, but I can't set them live. The product displays a message saying that I need to fix issues in "create tours.". All my connectors seem fine. But, I don't know what could be the source of the problem.

Hi there! I was wondering how you send surveys via Intercom when it's about measuring feature experience (measuring the satisfaction of a specific part within a software). ​That's what I would like to set up:​in-app: targeting on URL level one rating question plus an optional text field7-scale (e.g. stars, emojis)​It seems the easiest way with Intercom is to launch a post with emoji reaction. Trade-off: 1. Only a 5-scale 2. No possibility to include a text field after.​Is there a better way to do it?​

I am trying to create an interactive product tour (click and drag, etc) for a webform builder. Does Intercom support this? From what I have seen and tried so far, it looks like Intercom can't do this? Thanks,Greer

One of our users asked for an option to not receive any of our info messages. Is there a way to unsubscribe single users from receiving those?

Good to see the intercom_uid GET var in an URL / link in an e-mail from series. I presume this is to recognize the user/lead? I opted for this "feature" a long time ago so YEAHHH. This is the URL that was generated in the e-mail by Intercom series: https://ikwi

I'm trying to set up a new email to our future new users, but I can't seem to work out how to make that rule.  I don't want our existing users to get this email, only future users.

Hi. I'm currently setting up an onboarding experience by using banners for each step. Building it with Series was super simple, but as with Product Tours, the real experience is clumsy and laggy. For example, banners are not updated after success events have been triggered, displaying banners is sometimes delayed and sometimes needs a refresh, which is much to ask from a single-page application. Has anyone else tried this approach before? Any ideas on how to make it more seamless?

Once the mobile carousel is viewed, if they select start conversation, we want to know which one they just viewed to be prepared to answer associated questions on that topic.

Please help me understand how do we send in-app post after successful login throughout the transactional message?

More detail in video below.

We have a new series about to go live I'd like to ask about. To give you an idea imagine 7 onboarding emails, one for each day of a 7 day free trial, all connected up. pretty simple, but then we realised we want to exclude certain users just for email 3. The problem we face was that those users will not continue through the flow to email 4 (even if want to include them again) because the path from email 3 is not bringing them. So should we in that case have a disconnected entry point for email 4 (no path from email 3) with a rule like 'started trial 4 days ago'. Will this work. There's not that much in the current literature about disconnected entry points. Thanks. Nico

Hey Connectors!  I thought I'd share a blog post with you I discovered the other day that looks like it would be useful to our community.  Proactive support is a big buzz word at the moment and I've heard lots of people chatting about it! I wasn't sure what proactive support was at first so wanted to share it with you as well; it's providing help before it's needed. 👥 You can read all about it here. I love the idea of using proactive support to alert customers if there is any delay in shipping or delivery, this way you have happier customers as they know what to expect!  Do you have proactive support in place? I'd love to hear more if you do 😊

 I several splits where a user matches one or the other, but I've had user disengage despite matching the split they were intended to match. Even weirder, these users who have disengaged are still getting the messages, so it's like they're still progressing along the Series even though it's indicating they disengaged. I'm also seeing the numbers not match. For instance, it shows 20 users match a certain rule, but then there's 22 users at the wait block after that rule. These issues all seem like a bug, but I escalated this with Intercom almost a week ago and still haven't gotten an initial reply. Anyone else having these issues or have any ideas? So far Series has been an absolute nightmare and doesn't give us the info we need like Campaigns did.

We're looking to build out some more complex tours with our product team. Is there a way to add another layer of complexity to the current product tours, including code?Would be helpful if there was a developers guide to product tours.

Hi All, I have an email draft on the intercom. Is there a way to covert that mail to a URL link (like a webpage) and share the link for people to view?

When composing an outbound message, we're not able to add URLs and Rich URLs to the message, even though we can see these are being provided to Intercom...

Scenario: if a user creates a record in our application, and we create an event trigger via API, can we leverage transactional emails to notify all other users (based on this trigger) that the record has been created? Many thanks in advance.

The series saved fine, so I know all blocks are connected. Has anyone experienced something similar? Is there a way to determine what the specific error is? Or is there a cap to number of steps in a series?

My guess is yes but I want to confirm. Additionally, I cannot figure out to reinstate users should I need to.

This feels obvious but I want to confirm before I take action. If we pause a series to make edits and then set it live again, it won't contact users that have already entered the series correct? Honestly saying it out loud sounds like no, duh, but I cannot re-email thousands of users again. Thanks in advance!

Hey! I noticed when I tag users who got one of our emails, intercom caps it to around 10k. Is there a limit? Couldn't find any info about that. How would I go about tagging more than 10k? Ideally without exporting to csv and importing them.  Thanks!