Outbound

If you set an entry rule, I'm finding this only applies to the first email/chat/post scheduled immediately after that rule. To have rules apply to each message, I have to create a new rule before each one. Is this correct, or should the entry rule apply to all messages in the series?

I need to have images display right up next to each other, as you can see in the example screenshot below:   It needs to look like this:  How can I accomplish this?

I have a list of 176 users (IDs) that should receive a specific info email. Is there a way to insert the list to rules without adding rule one by one? Especially when there is a limit of 100 rules? Do I have to send two separated emails?

Hey!We're creating a new new-user-onboarding campaign under the Series functionality and I was wondering: is it better to have one series per language, or to have different disconnected threads under one unique series for each language? I've currently set it up the second way - see screenshot below:  Thanks for any ideas you may have!Cris

If I set a goal for a message such as "Page URL visited is..." and the tour takes place on that page, does that tour visit get counted as fulfilling the goal? Or does the goal only trigger on the next time the user visits that page?

Is multi-part delivery possible with intercom's e-mail function?

Im trying to set a trigger post to all my users. the scenario is this:Every time a user is downloading a video I want the post to be activate but I want it to happen only once per session.We have an attribute "videoEngagement" that counts all users downloads... but I didn't figure it up how to add triggers to that attribute when is occurs and not to give it a specific value

Can a user re-enter a path in a series if they match that criteria? I'm trying to send a message if users haven't been seen in over 6 months and I want that to be recurring.

I am looking to build a Series that triggers a mobile carousel whenever a user presses a button in our app (regardless of whether they have completed the carousel before or not) The flow would look like this: User clicks on partner link in-app (event below recorded) > Open up mobile carousel (an explainer saying who the partner is, benefits, what happens next) > link to third-party partner website  However, all of the rules for Series seem to be based off: Count, first occurred, last occurred and therefore can't initiate this when the button is clicked  Is this an error in recording of my events or is there a solution to trigger series when the button is pressed?  Thanks!

I need to looping through a custom attribute that receives an JSON Object. Does intercom use any template language as liquid?

We use the intercom email to manage our Inbox. However, we are wondering how can we send the newsletter, from a specific email address, without changing all the workspace settings? TO manage our inbox, we use the intercom email extension. However, we want to use a specific email for newsletters. We can´t find the option, without changing the settings for all team. Of course, we want this specific email with photo. We are trying to avoid the Promotion tab in gmail. Thanks!!!!

Hi there, Our main Series journey is triggered by the certain amount of days a user is away from a certain date. It's a mixture of emails/chat sending when x amount of days away is hit, as well as this also triggering tags being added which (using Zapier) then triggers an SMS using Twilio. We've had instances of users receiving messages at 12/1am at night. How do I set a rule to make sure a user only receives a message from us between certain hours? I can see you can schedule individual messages, but I can't see how to do this for a Series as a whole.

I had set live a product tour. On Safari, when I click next on the first card of my product tour, it doesn't take me to the next card and the page gets stuck. Is this behavior expected?

Is there a way to do this? For example, I'd like to send an email out to a certain segment of users prompting them to join our beta testing group.  There would be a button in that email that says "Join Beta". When they click that, I'd like that user to be automatically tagged in Intercom so I can create a People segment for them. I feel like there's probably a way to do this, but it isn't obvious to me right now. Any ideas?

The count is visible but can we drill down to identify who they are? My Series about re-engagement is complex with multiple messages spaced out over time and I'd love to be able to evaluate who the users are that matched the (re-login) rule that's tailing each message.

When I set the tag as 'users' for my product tour, it's shown to my existing users as well. But I'd like to show the product tour only to new users (first-time install). What's the setting or how can I help achieve this?

I have a setup a product tour for a webpage which works fine on desktop browser. Unfortunately, certain components in the desktop view are not present in the mobile view… so is there a way to point a specific tour step one-way in desktop view, but point differently or un-point it in mobile view – with same product tour? I am also considering turning off the tour altogether on mobile view … for which I tried to add the does not contain OS = Android and does not contain OS = iOS settings… but it doesn’t seem to work. I suspect that maybe the Intercom tracking code needs to explicitly pass OS (and browser) to Intercom? Where can I find a code snipped on that?

Hi I am looking to send a series of messages (outbound) messages to users who join from specific campaign/link/location. How can I do this?

Hey all,Just o raise a suggestion I have - we're struggling on how to share and collaborate with other team members on series.I think it could be nice to add comments and notes there so it will be easy for us to manage all the communication around that and for other to understand the series flow. Would be happy to hear how you managed that today with your team? Thanks.Yakir

For example, when sending an email I want a particular section to change if user attribute is XYZ. eg. if user type is Parent then show this, if user type is Other show this, etc

Help! I have been migrating several campaigns to series and noticed users are disengaging because I was confused by the time limit for matching rules. In campaigns, it seems there was a continuous attempt to match rules. However, in series, you have to specify the length of time. I have gone in and changed all to 90 days, but I am still very concerned about my disengaged users. I need to develop a plan to re-engage them and the best idea we've come up with is to pause current series, duplicate the series, confirm rules are accurate, and then re-send. I acknowledge this may lead to duplicate emails which I will notify our users about.  Any help would be greatly appreciated. So frustrated with myself!

Employee A was assigned to receive all the responses from outbound messages. I'd now like to re-assign them all to Employee B. Is there a way to do this at bulk? Or do I have to go into every outbound message and change it?

Hi there! We have a 3rd level customer domains and I want to use Product Tour everywhere, demo.***.com, demo2.***.com, etc.***.com, but can't do this :( Im trying this *.***.com, but can't save

Either by exporting the data and reimporting, or some kind of API to a tool that can help? For example, I want to be able to segment for users that have a specific Event occurring on a specific page, and send them a post or email.  The URL is in the event meta data but from Intercom Help pages it doesn't appear there is a way to use this in Intercom to segment or trigger something to happen.

We are doing a general cleaning on our Intercom account (old messages, unused tags, unused segments, events, etc). Is there a way to select several of each segment and delete them at the same time? Or is the only way to do it one by one?Thank you!