Outbound

We take a newly registered user from the login landing page to a different page to go through the onboarding tour. After that, I want to kick off a page-level tour the next time they visit the login landing page.  I can set tours up based on the referral page, but I don't know what page the user will have last visited before coming back to the landing page again. Any ideas?

Since a few hours ago, the emails I send via the Messages product have an issue: images in the emails are never loaded when the email is viewed on the recipient email client. It's like the image CDN for the email images is down.Does anyone else have similar issues? 

A question from our design team, is it possible to embed gifs into custom email templates?

Is there a way to add a 'no images?' link to a custom HTML email template?

There currently aren't any design options without a button for mobile carousels and I'm not finding an easy way to delete the button.  Are there any workarounds for this?

If we wanted to show the same mobile carousel to the same user if they kept matching event criteria, are we able to do that in an ongoing campaign? Or will it always just show once?

How would we trigger an experience based on the last time a user saw another experience?

Currently I have a number of product tours that the user will receive through different paths (they are not one after the other) Once the user has received all these product tours I want to tag them. Using a tag block and simply connecting them does not tell me if the logic behind it is AND/ OR. I don't want the user to get tagged after receiving just one of the product tours. So I tried setting up a rule block. But you can see how the logic is OR In the add rule section, why is there no option for 'received tour' 

Hi All! I'm trying to create a button that starts a tour via the Intercom('startTour', 123); method. How can I test this without having to deploy to production first? Currently I'm only getting a 403 'This domain has not been whitelisted for the Intercom app defined in the JavaScript snippet.' I've added both 0.0.0.0 and 127.0.0.1 to my trusted sites  

I thought I understood how Series results would work before I launched one, but now that I have one going I don't quite comprehend the number of people at each different step. Here are the steps I'm confused about and a brief descriptionMessage with a few links that would go to product tours.A "when delivered" transition that goes to a rule of "has clicked a link...." that is set to try to match for 3 daysA "if not matched after 3 days" transition that goes to another message called "didn't click onboarding". I'm most confused about the people in step 2 that Intercom is saying "3 trying to match". Who are those people compared to the people in step 1? I've attached a screenshot of this part of the workflow to hopefully clarify.

I’m in the process of creating a tour for the onboarding of our platform. I’m using Series to make this happen but I’m encountering a few problems and I can’t seem to find the solutions anywhere; hence this post. It seems like whenever a user (in this case it's me) finishes a Serie, I can't seem to trigger it again. Not in an incognito window, not after deleting local storage and cookies, and the workaround given to me by support unfortunately (making a change in the Series and setting it live again) failed as well. I was expecting that the Serie is triggered every time a user meets the Entry Rules.

Hi there! I'm starting a Tour which is a recap of the previous Tour. Once the recap is finished, I use a Bot to ask if the user would like to view te recap again. When the answer is "No, thanks!" the flow continues, and when the user answers "Yes, please!" it should start the Recap Tour again. But as you can see in the picture/screenshot, whenever I try to connect the "Yes, please!" Rules to the Recap Tour, it says I cannot create an infinite loop. I understand that infinite loops are bad, but mine isn't an infinite loop since I created an escape with the "No, thanks!" reply option in the Bot.

Do I not understand Series? Something isn't adding up. I am attempting to add Rules to a Series to accomplish the following: I send one emailIf someone doesn't open it, they go on one path and get a couple moreIf someone opens it but doesn't click the link, they go on another and get a couple more I set Rules to cover these parameters, but it automatically disengages my entire audience. So...now what? I'm just stuck making a new Series? People are just...disengaged and that's it? Can I restart it? This has been very frustrating. Second question...how the heck do I troubleshoot and test these things?! thanks

how many emails can i send at once?

For example, if I deleted a chat block in a series with a post can I still find the stats of the chat? It seems like I lose the old stats..

For simple cases the intercom series works great. But we have quite a couple of more not standard / advanced flows, like triggering a email campaign on a specific event (triggered by backend or web-app). We now end up populating contact data fields to simulate events triggers.  My question would be: Is there a way to trigger a campaign / series by using your apis? If this is not the case, can I ask if/where it is on the roadmap? Or how we can request such feature(s). Thanks in advance! Danny

Hi ! How can I download a csv with people that have click on a specific banner ? Thank you !

hello! I have an error message when I try to set-up a new product tour. It says to check that Messenger is set-up on the URL but it should be normally.Thanks

Could I edit the journey (change journey's structure & node's content) while the journey is set live?

For example, if I enrolled 10 people into a series, and the series had a number of emails over a week, could I change the final email before users/leads get to that stage?  I think previously once users/leads were enrolled in Series any changes would only apply for new users/leads enrolled?

Our product has some thick-client aspects that require users to download and install updates and we usually help them through that process. We have a cloud portion where we have Intercom installed. We'd like to run a tour on the cloud portion and then at the end of the tour have the user do something that indicates their interested in updating. Our internal employees would then reach out to the user to work with them. Where I'm running into a challenge is that due to our security stance, we don't store user's PII in Intercom (i.e. their email). We can connect the dots from the user ID on our backend, but Intercom itself isn't approved to store it (yet). So, I'm looking to come up with an easy way for the user to indicate that they're interested without collecting their email address. Best I can come up with is have emoji that indicate interest and then we'd manually review the list of who clicked an emoji to follow-up with them. 

Emails in campaigns showed a breakdown of goals by sent, opened, and clicked. However, emails in a Series don't seem to have this breakdown. Curious to know if this affects how you report on the performance of your email campaigns and if this is something that is coming soon to Series.  

Hi there!  I'm currently auditing how our messages are set up (what cadence, when they are triggered, at what date, etc) Short of actually going in and creating a google sheet or Miro Board and manually auditing the flow/timeline one by one is there some way to easily visually map out the cadence of messages, or an integration that does this? Any insight is much appreciated 😀

I've already created the text and setup the outbound chat message yet it keeps asking me to finish creating the chat if i want it to set it live I think it's because the audience is set to One-off instead of Ongoing. Does anyone have any idea when i'll be able to create a time on page rule for One-Off messages?

How to set a delay or time which would trigger a certain message only when a user is online or let's say maybe after 5 minutes of him coming online.