Outbound

how many emails can i send at once?

For example, if I deleted a chat block in a series with a post can I still find the stats of the chat? It seems like I lose the old stats..

For simple cases the intercom series works great. But we have quite a couple of more not standard / advanced flows, like triggering a email campaign on a specific event (triggered by backend or web-app). We now end up populating contact data fields to simulate events triggers.  My question would be: Is there a way to trigger a campaign / series by using your apis? If this is not the case, can I ask if/where it is on the roadmap? Or how we can request such feature(s). Thanks in advance! Danny

Hi ! How can I download a csv with people that have click on a specific banner ? Thank you !

hello! I have an error message when I try to set-up a new product tour. It says to check that Messenger is set-up on the URL but it should be normally.Thanks

Could I edit the journey (change journey's structure & node's content) while the journey is set live?

For example, if I enrolled 10 people into a series, and the series had a number of emails over a week, could I change the final email before users/leads get to that stage?  I think previously once users/leads were enrolled in Series any changes would only apply for new users/leads enrolled?

Our product has some thick-client aspects that require users to download and install updates and we usually help them through that process. We have a cloud portion where we have Intercom installed. We'd like to run a tour on the cloud portion and then at the end of the tour have the user do something that indicates their interested in updating. Our internal employees would then reach out to the user to work with them. Where I'm running into a challenge is that due to our security stance, we don't store user's PII in Intercom (i.e. their email). We can connect the dots from the user ID on our backend, but Intercom itself isn't approved to store it (yet). So, I'm looking to come up with an easy way for the user to indicate that they're interested without collecting their email address. Best I can come up with is have emoji that indicate interest and then we'd manually review the list of who clicked an emoji to follow-up with them. Any other ideas for how t

Emails in campaigns showed a breakdown of goals by sent, opened, and clicked. However, emails in a Series don't seem to have this breakdown. Curious to know if this affects how you report on the performance of your email campaigns and if this is something that is coming soon to Series.  

Hi there!  I'm currently auditing how our messages are set up (what cadence, when they are triggered, at what date, etc) Short of actually going in and creating a google sheet or Miro Board and manually auditing the flow/timeline one by one is there some way to easily visually map out the cadence of messages, or an integration that does this? Any insight is much appreciated 😀

I've already created the text and setup the outbound chat message yet it keeps asking me to finish creating the chat if i want it to set it live I think it's because the audience is set to One-off instead of Ongoing. Does anyone have any idea when i'll be able to create a time on page rule for One-Off messages?

How to set a delay or time which would trigger a certain message only when a user is online or let's say maybe after 5 minutes of him coming online.

I have created a top inline banner. When I see the banner on the page, my page doesn't scroll anymore. Once I click on the x, it allows to scroll again, but then the banner is gone 😵 Thanks!

Can we add more than one banner to our webpage with both visible at the same time? One at the top and one at the bottom (floating top and bottom)?

is there a way I can create a rule which would target All users 'except' a certain set of tagged users?

Hi, We sent an email to 1300 users to sign up for a webinar. the places filled quickly (100) so we're running another. Is there a way to message the same group *excluding* the people who attended the 1st webinar? I've found 2 options on how to proceed but can't see how this could work in Intercom. Option 1 : the Intercom/Zoom integration. But that simply inserts a link to the webinar into the message right? It doesn't actually record who has registered? Option 2: I've exported a CSV list of attendees but again, I don't see how to use this as an exclusion list in Intercom. Any ideas?

I would like to take all my current outbound messages with the same tag and import them into the series so I can start to build a messaging workflow for that tag. My issue is that when I go to copy my current outbound messages into the series section it does not give me the option to link it on to a previous message. For example we send a welcome message when the user first logins in, 1 week later we send a reminder they are half way through their trial. I would like to like these two by removing the current entry conditions for the 1 week reminder and use a wait 7 day function off the welcome message. Can this be done?

In the scheduling section of any message when creating a Serie, I can't choose to stop sending a message after some date as in regular campaigns. Since campaigns will soon be deprecated, is there any workaround, is it something that you might consider to ad. It doesn't seem crazy to be able to stop certain messages within a Serie after some date. At least it might be useful to prevent users from entering a Serie after some time. Thanks in advanced

Is there a way to auto-tag all links in Outbound Emails with UTM parameters, in order to track the performance of our emails in GA, etc? I can't see any setting or way to configure this - seems like something that would be very useful for lots of people!

In a serie I have a banner (We can call it Banner A) , I know I can trigger another banner (we can call it Banner B) when someone click or react to banner A. What I want to know is how to trigger a banner B if banner A is closed or ignored. What I want to know, is how to trigger Banner B, if someone didn't react to banner A (or just close the banner) after let's say 7 days ? He see the banner , but he close it, he see the banner but he didn"t react to it ?

For example, we have a 4-part educational series that I'd like to space a few days apart to be delivered by Intercom email. We're introducing the option to opt-in via another series (an onboarding series) with a link in the message that says something like, "Want to learn more about [this really cool thing]?  However, I can't see how to trigger the educational series when the person clicks that link. Is there another/better way to do this?

I have multiple links in one email in particular and I want to tag based on which link they click.

Not sure if it's a bug or not but there's a feature that went missing.When sending an outbound mail to a filtered audience you used to be able to send a preview of the mail with example data from the audience. One of my colleagues asked me if this was still possible, and to my surprise it's gone. I could swear I saw the checkbox a few days ago. 

Hi,I’ve been trying to pull out data from the message export model, as detailed here: https://developers.intercom.com/intercom-api-reference/v0/reference#export-job-model Everything here “works” in the sense that there are no errors, and I get 200 http response codes, but when it comes to downloading the data at the end, there doesn’t appear to be any! The app I’m making this for is Python-based, but using curl directly gives the same results: --- First, set up an export job (in this case exporting the last 10 days of messages):curl https://api.intercom.io/export/messages/data -X POST -H ‘Authorization:Bearer <token>’ -H “Intercom-Version: Unstable” -H ‘Accept: application/json’ -H ‘Content-Type: application/json’ -d ‘{“created_at_after”: 1603407600, “created_at_before”: 1604275200}’ As expected, this gives a response like{“job_identifier”:<job-id>,“status”:“pending”,“download_url”:“”,“download_expires_at”:“”} --- Secondly, check status:curl https://api.intercom.io/export/m