Outbound

Hello, I want to set rules based on user segment.  For example, as a scheduling app, if someone has not scheduled their first meeting, I want to direct them to a re-engagement email sequence. Otherwise, they can progress. Here's my question: if I don't set any rules (because meetings are not associated with a URL or time on a page), can I use the "Who will proceed" section to target the user segment we to proceed, will that group progress? Additionally, will users who don't fit that parameter be considered "not matched" and proceed accordingly?  I've attached a screenshot demonstrating the concept.

I get the message "Email can't be sent right now as your workspace is being reviewed. We've emailed your workspace admin with more details." No email from Intercom and chat is unresponsive. What do I do? This is very frustrating, as we've just moved our emails to Intercom, and are now having to move it back to Salesforce.

Ive been struggling with this for the past few months and seems no one can assist me with a permanent solution

Hi, There is a bug during the creation of an email template from HTML. 1) Start creating a new e-mail template2) Switch to HTML editor3) Paste long HTML code 4) Click e-Mail subject and try insert attributes You will get: Attribute window hides in front of the editor :/  BTW: Attributes are not supporting in HTML editor :/ (This is a feature request). @eric f11​ 

Hello, Intercom Community.I would like to create a Series that would use the combination of posts and pushes.The desired outcome1) user is entering the series2) we are waiting for some time and sending the POSTIF the post IS delivered (user was online), we will wait for another period of time and will send another post (of course, if the exit rules were not triggered)IF the post IS NOT delivered, we will send a push notification3) we will wait for another period of time and repeat post->push with the other messages On the screenshot you can see the draft. I would like to clarify a couple of things.If the post IS NOT delivered (user was not online), we are sending the push. Ideally user is clicking on it and opens the APP. WILL the previously send post be delivered since the user visited the platform? Or since we moved from the post to the push, Series will not send previously planned Post?If the post is not delivered and user did not enable Push Notifications or don't use the m

We have some automated behaviors in our application that should preferably not run during the product tour. I'd like to be able to append "?producttour=1" in the URL so we can deactivate some functionalities in the code. Is that something that's possible or that will eventually be? Thank you

I want to send a post message to our users as soon as they log into the app or the web. Basically, for it to pop-up as they log in, if possible.I'm confused about how to make the filters accurate to that criteria: Does putting "time on current page = 1 second" cover it? Or do I need to follow that with our homepage URL maybe? Any other tips are welcome :), I'm still figuring things out.Thanks!

Hi everyone! Trying to set my first series live, but when I press the button "Set live" my entry rule shows me the message "finish editing your changes". Then I see popup - how many customers will be in my audience when I start the series, I press "OK" and ... get the notification (red block on top of the page) - "The audince is invalid" 0_o My series is very simple, I did it by template, and all changes have finished. How I can fix that??

Example: If a user requests a booking with a plumber. We automatically send him a confirmation with his Name, Date requested and plumbing service details selected etc... This could be sent by mail, push or both.

We want to send our welcome campaign from the account manager assigned.  So far, I've duplicated the campaign and adjusted the sender, but it's tough to scale and manage with our growing number of account managers.  Is there a better way? Maybe now that we migrate to Series? 🙏

I build my product tour and when I get to stage 5, or add another step, it says that the URL doesn't match and the site can't be loaded.  The challenge for us is that we built our portal via Stacker (a 3rd party front end linking with airtable) and to get intercom on our site, we added the code that was generated and sent it to the guys for them to load on. It appears that there may be an issue with how it's configured?  Can anyone assist?

This is in case of series where I'd like users to not receive product tours in succession.

Hi,I'm building my product's onboarding using series. I found that product tours doesn't work on mobile, so I want to show mobile users a post/chat instead of the tour. Is this a good practice? Is there a better way for matching mobile/desktop users than checking OS prop? Thanks 

When and how does a customer enter a Series?

Hey everybody! 👋 I am a Product Marketer at Trifacta, a leading data preparation platform. Besides helping people adopt Trifacta, I enjoy helping others learn about data and APIs. My goal is to enable everyone, irrespective of their technical know-how, to learn how to work with data and feel confident talking about data. To further this goal, I run a side-project called Data-led Academy. And when I'm not thinking about data, automation, and APIs, I like to talk to my dog and cook with my wife.  I'd be happy to answer any questions you might have in regard to working with data as a PM or a marketer. In the context of Intercom, I will be happy to answer questions regarding campaigns/series that rely on your product data.  And if you haven't yet instrumented product data on Intercom, AMA about it!  Looking forward to learning from and contributing to the community! Connect with me on Twitter and on LinkedIn 

I would like to run webhook for outgoing e-mails but I couldn't find the right topic to subscribe for it. Can you help me?

 I also experienced a couple of issues trying to open other tabs too. Got the "We are experiencing some issues" message a couple of times. There is no information about this issue in the status page. I tried all possible scenarios - reseting cache/cookies, trying different browsers, different connection, incognito tab - same outcome.

Hey 👋 ,We want to build a tips and tricks campaign for users based on their usage with our product. The issue is that I can't write all the tips I want now, my thought was to start with a few and to add more tips messages along the way. The problem with that is that users that exited the campaign will not have the option to receive the new messages.  What do you think? Do you have a workaround for that? Thanks :)

Here's my initial list: Ability to cross link between Series. For example, when someone completes a series, be able to send them to another series.Ability to use links/buttons in a message to branch to multiple next outcomes. For example, if user clicks button A they go to tour A; if they click B they go to tour B.Ability to create tags that are assigned to users based on specific actions within a message (i.e., not just "clicked a link" but according to which link they clicked.

Hello, Intercom community. I have an issue with moving the existing auto-messages to the campaign. For some reason they just don't have this option The type of the message is Post

I have created my first series, added Entry rules (to match a user segment) and added a post to be delivered to those matching the rules. I must have been doing something wrong because users where moved from "started" straight to "Disengaged". I know I am missing something, but what? I am attaching a screenshot of my series below. I was so thrilled when I saw Series came out because I think the functionality is great! I only wish I could use them! 

Is there a way to get aggregate stats for emails (e.g. open rate, click rate, etc.). Other than clicking on an individual email, I don't see any other way to get stats.

I'd ideally like followups to occur in an existing thread, making it a more conversational automation. I'm seeing options for creating a new email, but I would like to be able to set the Series as a reply to an existing conversation rather than a new email. Any suggestions? Or even external workarounds?

When exactly will Campaigns be deprecated and replaced with series? On top of that, are rules from existing campaigns copied to series in exactly the same way?