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3088 Topics
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Shaun DonnellyNew Participant
asked in Conversations
Inbox Rule Trigger for Teammate response

What happened to the inbox rule trigger for a teammate response?  I am trying to set up an automation based on a teammate providing any response and that condition seems to be gone now.  Is it somewhere else?  Anyone have a workaround?

421
Racheal
Intercom Team
1 year ago
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AIT LHADJ LAURENTNew Participant
asked in Surveys
Is the "news" feature is available with starter subscription ?

Hi,I had a meeting with an Intercom sale’s and he explain that the news module is include with the starter subscription. With my trial version, it’s not, so could you confirm this ?Thanks

181
Racheal
Intercom Team
1 year ago
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Darrell N12New Participant
asked in Workflows
I have created two custom bots for landing pages that should be triggered when a customer opens messenger. I am not able to get them to work. Any common issues or errors I should know about?

I have 2 custom bots that are set to when a customer opens messenger on 2 different landing pages. I have tried to utilize the "when currently URL is" and "when current URL contains" with no luck on either page/bot. When I recreated the bot and used "when customer visits your site" the bot works. Our marketing and sales team do not want the translucent pop up that this creates. they only want this bot to work if the customer opens the messenger. Is there something I should be looking out for? Maybe a simple setting or set up piece that I'm overlooking? any help would be greatly appreciated.

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1 year ago
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JHpeNew Participant
asked in Conversations
Use Intercom for Amazon Seller & eBay customer service?

Maybe I’m missing something super obvious, but I can’t find anything on linking Intercom to Amazon and eBay? We use eDesk at the moment for customer service and we were hoping to switch to Intercom due to better widget functionality for our website. But we also sell on Amazon and eBay so need a solution that works across all platforms we use (Shopify, Amazon, eBay, Google mail inbox).I thought Intercom was designed for customer service, and Amazon being the largest online marketplace I naively  assumed it would work natively. Started a free trial and can’t even find a mention of Amazon on the support pages. Sent Intercom a message yesterday and have yet to receive a human reply (the AI bot is useless).Appreciate any help.Thanks. 

2301
Jacob Cox
Intercom Team
1 year ago
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albertngNew Participant
asked in Messenger
How do I keep a User in the same message forever with a specific Admin?

Currently, the Intercom messenger sorts the messages by thread. After a period of inactivity, the conversation would auto-close, and any new interaction would start a new conversation or thread.Is it possible to keep the current conversation “open” forever, even when the user abandons a workflow or closes the messenger? (Similar to the experience on a whatsapp or FB messenger, conversations are threaded by Recipient)We want it to be easy for our Users (and Visitors) to refer back to their chat history, without having to search multiple chats.Thanks!

1291
Jacob Cox
Intercom Team
1 year ago
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MusNew Participant
asked in Messages & Series
Notification push performance

Hello,I need to be able to send a lot of notifications (around 40k) to my users as quickly as possible. Currently I tested to send around 25k~ push notifications but it took more than 5min to send all of them. How could we improve performance ? And have a shorter deliver time ? Thanks in advance 🙏🏽

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Jacob Cox
Intercom Team
1 year ago
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All_RightNew Participant
asked in Conversations
Can I search Inbox by users phone number?

Can I search Inbox by users phone number?

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Jacob Cox
Intercom Team
1 year ago
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Erin DohertyNew Participant
asked in Messages & Series
Banner send after dismissal using based on fixed schedule

Our users sign into our platform at an organizational level, not as individuals. For banners, this means we want someone to be able to dismiss the banner, but then have it reappear the next day or at the next login, to make sure everyone at the organization has a chance to see the important message. However, I only see weekly, monthly, or yearly options in the settings — is there a way to get this to happen daily or the next time the user is seen?  

1226
Sarawut Nakkoed
1 year ago
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SelvamConnector
asked in Workflows
Is it possible to have multiple profile pictures for bots in a single workspace?

I want to assign different profile pictures to my bots, but I can only upload one picture in the workflow settings. Is there a way to do this?

1102
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1 year ago
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Kurt StuartNew Participant
asked in Messages & Series
Add an attachment to an outbound message

Does Intercom have the ability to add an attachment to a message?

5041
Shauna
Intercom Team
1 year ago
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kota nakamuraNew Participant
asked in Surveys
Can't I use it with electron?

I develop products with electron and react.I tried to use the intercom package of react and put a snippet in index.html, but it didn't work!Can't I use it with electron?

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Shauna
Intercom Team
1 year ago
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Deepika ChandrashekarNew Participant
asked in Conversations
How to set up Inbox rules for unsnoozed conversation?

How do I differentiate conversations that are live from conversations that have been un-snoozed(Reopened). Currently all the un-snoozed(Reopened) conversations also shows up on the agents workbasket along with live chat and calls. It is difficult for an agent to differentiate between these. How do I ensure that un-snoozed (Reopened) conversations can be easily identified and routed to a different work basket. Would also want that these conversations get assigned to the same agent who worked on it earlier, instead of reassigning them to someone new.

1182
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1 year ago
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EmmaNew Participant
asked in Conversations
Where do I find ticket state for my team's collaboration?

I'm trying to find this option in my Inbox. Which setting do I need to change to have it show up? This will make it easier for my team to collaborate on a large volume of tickets.Thanks for any help you can provide. 

524
Larissa Alberti
Intercom Team
1 year ago
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Oliver CookConnector
asked in Article Help Center
Multi Help centre functionality

I’ve been reading the guide for Create and manage multiple Help Centers and understand the concept is the ability to create more than one knowledgebase (KB), then have flexibilty to create an article for a specific KB or have it sit in multiple ones.This potentially could be helpful for us as we have a product where content can differ depending what other product it integrates with. So we’re thinking it we could have a KB for when our product integrates with payroll software and one for when it doesn’t.However I just have a few queries about the logistics of using this feature.I read that related articles will automatically ensure the URL with the KB domain remains the same. However what happens in an article in multiple KBs, and you click on a hyperlink to another guide? Will it take you to the same KB or may you be taken to the other KB?EXAMPLE: An article exists in Help Center A and B. Customer is in Help Center B. In a guide a link takes you to another guide that is in both Help Ce

2421
Larissa Alberti
Intercom Team
1 year ago
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User1558New Participant
asked in Surveys
How to restrict the survey to a single page on the site instead of having the survey "follow the user"

We have 2 surveys:one is fired via the JavaScript code `Intercom('startSurvey', 123456789);`... this is a stand-alone page where we inserted the code from intercom in the `<head>`other is an SPA where we use the `react-use-intercom` package and trigger `boot()` on a specific page using the `useIntercom` hook Our survey show on these pages as expected... BUT, if the user doesn't fill the survey there and goes to some other pages, the survey "follows the user" (i.e. the user continues to see the survey)... these other pages all have intercom code in the header for some other functionality like posts, banners etc. Can we restrict the survey to be triggered only on the page that is defined inside the survey setting? we use the following settings to configure a URL inside intercom:Trigger your survey automatically with rules > Current page URL contains "OUR_URL" RegardsAI

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1 year ago
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Seth NNew Participant
asked in Surveys
Trigger a Survey ONLY using the API

I have a survey I want to trigger using the API, when a user clicks a certain link. I want that to be possible for all my Users on the Web.But I do NOT want anyone to get this survey based on audience rules. ie nobody gets this when they just visit a page. Ideas?

1341
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1 year ago
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PeterPerriNew Participant
posted in Workflows
How are users gathering data to improve their custom bots?

Hi there! Our team has been using Intercom for quite a few years and has spent a good deal of time trying to understand the behaviour of our users to improve our custom bots. We currently use the “Path Analysis” tab within each custom bot to understand which options are most selected and pull this data into a spreadsheet. A data download feature is something we have previously requested to make it easier for us to record this information though I have seen no traction.Other than that we use tags that are automatically applied for specific reactions to messages from the bot (e.g., add a “resolved” tag to a conversation when a user selects that their issue was resolved by the bot) and we perform some very manual conversation analysis by reviewing conversations tagged with an unresolved tag (because they went to a live agent).We found that the conversation topics feature Intercom has does not really get into the nitty gritty details we need nor are we able to distinguish between custom bo

993
sean.reid
Employee
1 year ago
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MaxDatingProNew Participant
asked in Messages & Series
Downturn in the graph for users

Can you tell me why there is such a downturn in the graph for users who have completed the series? There is information in the statistics for individual users

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Shauna
Intercom Team
1 year ago
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Alex D11New Participant
asked in Conversations
Is it possible to have agent replies to incoming emails always come from a single support account?

When a user emails in to our support@companyname.com address, and it shows up in the Intercom inbox, when an agent replies to that message in the inbox, it reveals to the end-user her specific company email address. Is there a way to have all email replies to come from the single, support@companyname.com address? In addition, the reply-to address on the outgoing email exposes the agents' first and last name, e.g. first.last@first-dollar.intercom-mail.com. I honestly view this as a security issue. Exposing individual agents' individual addresses, and first and last names by default, is nearing a privacy breach. You should at least recommend that agents do NOT user their real first/last names in their accounts.

3618
Sam M12
Employee
1 year ago
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Jiayan YuNew Participant
asked in Messages & Series
How can I create a post with multiple pages?

Is it possible to create a post with multiple pages? E.g., the user clicks an arrow to progress to the next page of the post. 

301
Racheal
Intercom Team
1 year ago
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Steve ErvinNew Participant
asked in Product Tours
Product tour pointers not rendering correctly

Hi there,All of a sudden all of my product tour pointers are not rendering correctly. See the screenshot. This is happening on all of my product tours, even if I create a new one. We have not changed anything in our frontend UI. Any ideas?  

402
Racheal
Intercom Team
1 year ago
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Anton KovalNew Participant
asked in Contacts & Companies
Requesting contact by its ID via API - Not Found error

Using the legacy users API endpoint, I can lookup a user by its User ID:```In [36]: INTERCOM_API._wrapped_api._session.get("https://api.intercom.io/users?user_id=64b9893ad6e27c3ffdeda313").json()['id']Out[36]: '64b9893b1c83c9c6ed44a05c'```The same ID I see in the UI, all good:But when I’m trying to access this user (contact?) using the new API, I get 404:```In [37]: INTERCOM_API._wrapped_api._session.get("https://api.intercom.io/contacts/64b9893b1c83c9c6ed44a05c").json()Out[37]:{'type': 'error.list', 'request_id': '001lpi4kfnoevvqlhh30', 'errors': [{'code': 'not_found', 'message': 'Contact Not Found'}]}```Please advise.

691
Eden
Employee
1 year ago
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Simon SchierNew Participant
asked in Fin AI Agent
Quality of Answers

Why is that that the quality of the answers is better - with the same questions- in them demo than in live Fin? I do not get why there is a difference and why the (paid) version available in our account does not answer as good as the demo on the website

1203
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1 year ago
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NiveditaSinghNew Participant
asked in Workflows
@intercom/intercom-react-native/ios/IntercomEventEmitter.m:2:9: 'Intercom/Intercom.h' file not found

Builds on bitrise are failing with either of the following errors alternatively :@intercom/intercom-react-native/ios/IntercomEventEmitter.m:2:9: 'Intercom/Intercom.h' file not found@intercom/intercom-react-native/ios/IntercomAttributesBuilder.h:2:9: 'Intercom/Intercom.h' file not found@intercom/intercom-react-native": "^3.0.4"react-native": "0.71.10"Podfile.lock  - Intercom (12.4.3)  - intercom-react-native (3.0.5):    - Intercom (~> 12.4.3)

1656
D
1 year ago
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User1313New Participant
asked in Surveys
Company name not showing up in survey stats

All our users belong to a company, and we pass company information when they log in, why isn't it showing the company in the survey stats?

824
N
1 year ago
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