Question

Any tips on having people click on a dropdown and make a selection in a product tour?

  • 21 December 2022
  • 1 reply
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Userlevel 2
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Any tips on having people click on a dropdown and make a selection in a product tour? Right now clicking is just flashing the dropdown quickly. I can't advance to the drop-down selected, and then pick.

 

 

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1 reply

Userlevel 4
Badge +5

Hey @erin k​ Racheal from the support engineer team here👋 

 

At the moment, we don't have a way of pointing at a broad list of selectors to give the user the choice of picking one out of several - with the current capabilities, you would have to point at the dropdown and then one specific element in order to use the Click on Element method of advancement. In most cases, Product Tours don't work very well with dropdown menus on a webpage.



The main reason for this is that CSS selectors needs to be present on the page in order for the steps to trigger. On a dropdown menu, the CSS selectors can be hidden so the step you're trying to target (within the dropdown menu) may not be present and the tour step will not trigger.



An workaround for this would be to highlight the dropdown menu as a last step and mention in the message which option they should select to proceed rather than trying to highlight the option within the dropdown. Then trigger a new (following on) tour once the drop-down option has been selected.

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