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Hi all! I would like to create a product tour.

  • November 14, 2022
  • 1 reply
  • 50 views

Hi all!

I would like to create a product tour, and I am having some trouble since one of the pages that I'd like to add is a pop-up and the URL does not change from the previous screen. Is there a way I can get Intercom to recognize the new page (even with the same URL as the previous one)? Intercom sent me this article, but I am wondering if there is a more simple solution that does not involve changing the code.

Best answer by Racheal

Hey @Amina Racheal from the support engineer team here👋 

 

Apologies, I know this definitely isn’t the answer you want to hear but as noted here, elements in modals or pop ups cannot be selected. This is because we will not be able to find the selector on the page, which will cause your Tour to break. You will need to use a Post type there. I can definitely flag this with the team as a feature request on your behalf!

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Racheal
Intercom Team
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  • Customer Support Engineer
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  • May 16, 2023

Hey @Amina Racheal from the support engineer team here👋 

 

Apologies, I know this definitely isn’t the answer you want to hear but as noted here, elements in modals or pop ups cannot be selected. This is because we will not be able to find the selector on the page, which will cause your Tour to break. You will need to use a Post type there. I can definitely flag this with the team as a feature request on your behalf!


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