This likely indicates a UI conflict, where the popup’s position or size is interfering with access to the tooltip editor. The issue could be caused by the popup having a higher z-index or being prioritized over other elements. As a result, the tooltip editor becomes blocked or hidden under the popup layer.

1. Try resizing or moving the popup, if possible, to see if it reveals the editor.
2. Use DevTools to check z-index values and modify them temporarily to ensure the tooltip editor isn’t hidden behind other elements.
3. If the Intercom editor opens in a modal or fixed position, changing its placement or the popup’s behavior (like making it draggable) might help.

If this is a persistent issue, contacting Intercom support would be the best course of action else you can check this article for help.