Rating product tour

  • 12 October 2021
  • 2 replies


Is it possible at the end of a product tour to ask the user to rate it, or do like a CSAT of this ?


Thank you !


Best answer by Brent 13 October 2021, 00:28

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Badge +4

Hey @marie p11​ 

At this point there is no way to do this in a product tour as far as I'm aware - but i like the idea. You should pop over to the products wishlist group here in interconnected and log it there. Hopefully it's picked up for a new feature!


Userlevel 1

Hello @marie p11​ ,


That's actually possible with Intercom Series, You can trigger a post message with a reaction or outbound custom bot and ask users to rate the overall onboarding experience.


Here how it will looks like:

Screen Shot 2021-10-13 at 2.07.57 PMWith a custom bot, you can even ask more questions like what was the best and worst part during onboarding.


Here how this will look like in the Series:

Screen Shot 2021-10-13 at 2.12.05 PM 

I hope this will be helpful 🙏