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Rating product tour


Hello

Is it possible at the end of a product tour to ask the user to rate it, or do like a CSAT of this ?

 

Thank you !

Best answer by Roy

Hello @marie p11​ ,

 

That's actually possible with Intercom Series, You can trigger a post message with a reaction or outbound custom bot and ask users to rate the overall onboarding experience.

 

Here how it will looks like:

Screen Shot 2021-10-13 at 2.07.57 PMWith a custom bot, you can even ask more questions like what was the best and worst part during onboarding.

 

Here how this will look like in the Series:

Screen Shot 2021-10-13 at 2.12.05 PM 

I hope this will be helpful 🙏

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3 replies

Brent
Super User ✨
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  • Super User ✨
  • 257 replies
  • October 12, 2021

Hey @marie p11​ 

At this point there is no way to do this in a product tour as far as I'm aware - but i like the idea. You should pop over to the products wishlist group here in interconnected and log it there. Hopefully it's picked up for a new feature!

Brent


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  • Expert User
  • 1152 replies
  • Answer
  • October 13, 2021

Hello @marie p11​ ,

 

That's actually possible with Intercom Series, You can trigger a post message with a reaction or outbound custom bot and ask users to rate the overall onboarding experience.

 

Here how it will looks like:

Screen Shot 2021-10-13 at 2.07.57 PMWith a custom bot, you can even ask more questions like what was the best and worst part during onboarding.

 

Here how this will look like in the Series:

Screen Shot 2021-10-13 at 2.12.05 PM 

I hope this will be helpful 🙏


Forum|alt.badge.img
  • New Participant
  • 3 replies
  • December 23, 2024

useful post.

novels365.com


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