Skip to main content
Answered

Scroll on product tour?

  • 11 December 2022
  • 4 replies
  • 103 views

Is there a way to scroll on the product tour? A couple items on my tour require scrolling to the right to make it work

Best answer by mateusz.leszkiewicz

@Naama Eisenreich, It’s Mat from the Support Engineering Team 😀

Form what you re saying it looks like you are trying to point your Tour Step towards the dynamic CSS element - it won't work. You need to choose another CSS selector in oder this Tour to work..

View original
Did this topic help you find an answer to your question?

4 replies

Racheal
Intercom Team
Forum|alt.badge.img+5
  • Customer Support Engineer
  • 512 replies
  • December 15, 2022

Hey @user2099​ Racheal from the support engineer team here👋 

 

Are you looking for the Tour step itself to scroll to the right? If so, at the moment this isn't possible but a great idea for the @Product Wishlist​ ! Do you need to scroll to right because the image or content is too large? Any additional context on what this would ideally look like for you would be helpful!


  • Author
  • New Participant
  • 4 replies
  • December 16, 2022

Yeah, I was looking for it to scroll right or find the element out of view. I gave up on that step and just did the best I could.

 

I also have found launching the tour from the link does not work with the unique link either? I have another support question about that, but I would appreciate it if you had the answer.


@Racheal Im facing a similar issue - The element I want to point to is not presented on screen without scrolling.
Not only that - once the pointer appears (off screen) the screen cannot be scrolled so the user enters a tour limbo.

Is there’s a way around it?


mateusz.leszkiewicz
Intercom Team
Forum|alt.badge.img+5

@Naama Eisenreich, It’s Mat from the Support Engineering Team 😀

Form what you re saying it looks like you are trying to point your Tour Step towards the dynamic CSS element - it won't work. You need to choose another CSS selector in oder this Tour to work..


Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings