When using the ‘Insert image’ option into the ‘welcome’ product tour step and then selecting an image locally into the step, no image shows, only paragraph blank space. I’m trying to upload images/giffs into the product tour so users can see the interaction I’m highlighting.
Why is not working as it should be and can someone please advise me on a resolution?
Thanks!
Best answer by Jacob Cox
Hi
You should be able to insert an image by clicking on the ‘+’ icon choosing the ‘Insert image’ option and selecting an image from your folder.
You should be able to add jpeg, png, and gif files. Are you using one of those file types?
+5Hi
You should be able to insert an image by clicking on the ‘+’ icon choosing the ‘Insert image’ option and selecting an image from your folder.
You should be able to add jpeg, png, and gif files. Are you using one of those file types?
Hi
Thanks!
+5Hi
Can you walk me through how you’re going about trying to add the image? If you can send me screenshots of what you’re seeing along the way that could be helpful.
If you could also open up your Developer’s Console in your browser (option-command-i when using Chrome on a mac) while you’re attempting to add that image. This will help to see if any error messages pop up when you try to do that.
Let me know what you see!
I’m having a problem here, but a bit different than the original poster’s issue.
When I upload an image, I keep getting an error that says “There was an error uploading your file. Try again.”
Well, I’ve tried again many times with many different images to no avail. Are their image requirements that I’m not aware of? Or is this a bug?
Please advise.
cc:
Hi
We don have some requirements for images, they should be at least 262px wide for step and video pointers. To keep all content visible without scrolling, ensure the image and text don't exceed 281px in height.
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