I set up a tour and when it’s live, the entire site is greyed out and the user can’t click anything, including the tour. The Next button will react when clicked, but doesn't actually go to the next page of the tour.
Something that may be relevant:
Also, can you do a product tour and other messages if the Messenger button is not visible?
Thank you
Best answer by Nathan Sudds
Hi Nathan,
Thanks for responding!
It happens in both the preview and on the actual site when live.
You could try opening Chrome Developer Tools if you are familiar with them and see if there’s any errors there and see if that helps point to the issue.
I’d recommend having someone on your dev team take a look or reach out to Intercom support via chat where they can access your system to confirm, maybe they can point you in the right direction.
Feel free to DM if the Product Tour is live, I can try testing it and see if I can see anything that might help.
+5
+5
Hi Nathan,
Thanks for responding!
It happens in both the preview and on the actual site when live.
You could try opening Chrome Developer Tools if you are familiar with them and see if there’s any errors there and see if that helps point to the issue.
I’d recommend having someone on your dev team take a look or reach out to Intercom support via chat where they can access your system to confirm, maybe they can point you in the right direction.
Feel free to DM if the Product Tour is live, I can try testing it and see if I can see anything that might help.
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