Skip to main content
Answered

how twitter integration in intercom?


Forum|alt.badge.img

I want to connect the Twitter channel with Intercome, but we need to see how it will happen

how the massaging appear
how will it reflect on the report
can I send or receive massaging from it or not

 

Best answer by gregbowers

It appears that Intercom no longer supports a native Twitter integration due to the development work and costs associated with Twitter's new APIs. Historical Twitter conversations will still be visible in your workspace and reports but in a "view-only" state, meaning you cannot send or receive new messages through Intercom. They recommend using Twitter's own tools or third-party social media management software for ongoing interaction​ (Intercom Community | Community).

View original
Did this topic help you find an answer to your question?

3 replies

  • Employee
  • 53 replies
  • April 11, 2023

Hey @User281  👋 

 

Paul here from Intercom Support 😃

 

I think the best option here would be to go through our Messenger so we can go through all the details about the Twitter integration and explain fully how it works 🐦 


Daniel M15
Employee
  • Employee
  • 240 replies
  • April 13, 2023

Hey @User281! Daniel from Customer Support Engineering here 🔧 

 

An update regarding our Twitter integration:

We no longer support a native Twitter integration. Continuing to provide the Twitter integration using Twitter’s new APIs would require development work and additional costs for us and customers. Due to this we are no longer supporting it.

 

We recommend using Twitter’s software, such as their web app or Tweetdeck. You may also consider using a third party social media management tool, designed specifically for social media monitoring.

 

Historical Twitter conversations will still appear in your workspace and in your conversation reports, however they will be in a “view-only” state and new replies will be unable to be sent on them.


gregbowers
  • New Participant
  • 2 replies
  • Answer
  • August 21, 2024

It appears that Intercom no longer supports a native Twitter integration due to the development work and costs associated with Twitter's new APIs. Historical Twitter conversations will still be visible in your workspace and reports but in a "view-only" state, meaning you cannot send or receive new messages through Intercom. They recommend using Twitter's own tools or third-party social media management software for ongoing interaction​ (Intercom Community | Community).


Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings