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Trustpilot x Intercom integration


Hi guys, I'm looking for a way to integrate trustpilot into the messenger rating prompt.

Ideal use case - When the user rates “Amazing” when a conversation is closed, it is automatically posted to our Trustpilot page including any comments that the user wrote

or 

Instead of sending the Intercom rating prompt, send a Trustpilot embedded message in the messenger window, where the user can rate and provide Trustpilot feedback directly from the Intercom messenger widget.

Is there something that can help achieve any of the above use cases?

Best answer by Kevin Bendixen

None that I’m aware of. But we are using the conversation rating to trigger a message that asks the user to also leave feedback on trustpilot.

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2 replies

Kevin Bendixen
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None that I’m aware of. But we are using the conversation rating to trigger a message that asks the user to also leave feedback on trustpilot.


  • New Participant
  • 1 reply
  • October 23, 2023

Hey Kevin, how are you triggering the message? I’m not seeing a way to do that. Thanks in advance!


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