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Is anyone using Fin for website conversion use cases? (i.e., non-users)


Fin’s ability to understand content is great for support but we are wondering if we can use it for acquisition on the public website also.  It seems like it could short cut creating and managing lots of individual custom questions etc. which could be valuable for small teams.  The idea would be to train it on various website pages and also PDF type content. Not sure how we could have it pursue a goal of booking demo/signing up rather than “resolving” a question.

Best answer by Jacob Cox

Hi @John Jamie !

The AI Answer, doesn’t currently send Demo or Meeting scheduling apps, but you can use our regular Workflows for sending such apps. Below you can see a simple example of such a Workflow.

You can also insert the AI Answer tool into these workflows as well if you wanted. You would use the ‘Let Fin Answer’ option when selecting the step.

You can read up on how to build out a Workflow in our Help Center Article here!

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2 replies

Larissa Alberti
Intercom Team
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Hey @Kevin Bendixen @Nathan Sudds @Milan 

Just wondering if you can share your experience here 😊


Jacob Cox
Intercom Team
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  • Sr. Technical Support Engineer
  • 441 replies
  • Answer
  • September 3, 2023

Hi @John Jamie !

The AI Answer, doesn’t currently send Demo or Meeting scheduling apps, but you can use our regular Workflows for sending such apps. Below you can see a simple example of such a Workflow.

You can also insert the AI Answer tool into these workflows as well if you wanted. You would use the ‘Let Fin Answer’ option when selecting the step.

You can read up on how to build out a Workflow in our Help Center Article here!


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