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Question

Conversation API returning wrong type of conversation part


Has anyone ever seen an issue with the conversations API returning the wrong type for a conversation part? I’m working with a customer and we’re seeing an issue where sometimes the API returns conversation parts with a type = “assignment” but it should be a “comment” or a “note”. I have an example I can share if that is helpful.

3 replies

Shaq Payne
Intercom Team
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  • Intercom Team
  • 27 replies
  • January 27, 2025

Hey Matthew! 

Shaq from the Support Engineering team! 😀

 

I’d like to take a closer look at this. Would you like to share that information here or would you want to create a ticket with us here in Support to review it closer? Let me know! 


  • Author
  • New Participant
  • 1 reply
  • January 27, 2025

Sure I can share it here. I’m working with our customer and one of their conversations you can see this message was sent:

But in the API the conversation part says it is type = assignment


Hello Shaq, any updates on this one? 

Thanks!


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