Skip to main content
Answered

Inbound Demand - Cohort Analysis

  • November 16, 2021
  • 1 reply
  • 17 views

We are looking to improve our internal demand projections and are trying to develop a system for cohort analysis (primarily regarding inbound support demand).

 

Has anyone done any similar type of reporting either within Intercom or leveraging a different tool using Intercom data that they could provide insight or recommendations regarding?

 

Thank you in advance!

Best answer by Aparna

Hey Jaykrause! We have a blog post on using Cohort analysis to improve retention this isn’t specific to inbound customer support. Maybe you could use our reports and forecast for the future based on the current trend. I have seen customers using Google analytics to know the traffic on your website. Let me know if this would suit you.

View original
Did this topic help you find an answer to your question?

1 reply

  • Employee
  • 328 replies
  • Answer
  • November 18, 2021

Hey Jaykrause! We have a blog post on using Cohort analysis to improve retention this isn’t specific to inbound customer support. Maybe you could use our reports and forecast for the future based on the current trend. I have seen customers using Google analytics to know the traffic on your website. Let me know if this would suit you.


Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings