Inbound Demand - Cohort Analysis

Question

We are looking to improve our internal demand projections and are trying to develop a system for cohort analysis (primarily regarding inbound support demand). Has anyone done any similar type of reporting either within Intercom or leveraging a different tool using Intercom data that they could provide insight or recommendations regarding? Thank you in advance!

Aparna · Accepted Answer

Hey Jaykrause!We have a blog post on using Cohort analysis to improve retentionthis isn’t specific to inbound customer support. Maybe you could use our reports and forecast for the future based on the current trend.I have seen customers using Google analytics to know the traffic on your website.Let me know if this would suit you.

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